Published: Wed, March 13, 2019
Medicine | By Tracy Klein

California Man Learns He's Going to Die From Doctor Robot Video

California Man Learns He's Going to Die From Doctor Robot Video

"When I took the video, I didn't realize all of this was going to unfold", she told KTVU.

Wilharm says that heartbreaking news hurt even more, delivered through a machine.

"I was going to lose my grandfather", she told KTVU.

"As a society we can not accept this as a "new norm" or "standard operating procedure". there is still a need for human touch especially in the last hours of your life", Ms Spangler said. But I don't think somebody should get the news delivered that way.

Wilharm, 33, said a tall machine on wheels eventually rolled into the room.

Daughter Catherine Quintana says the family is also upset because her father had trouble hearing the doctor through the robot's speaker forcing Wilharm to relay the bad news.

Quintana died Tuesday, two days after the conversation with the doctor, she said. "We offer our honest condolences", she said.

But the hospital also defended its use of the robot and said its policy is to have a nurse or doctor in the room at the time of remote consultations.

Annalisia shot the encounter on video, thinking at first that she could share the test results with her family. It got to a point where she had to tell her grandfather he was dying because he couldn't hear what the robot was saying.

Michelle Gaskill-Hames, senior vice president for Kaiser Permanente said in a statement to NBC News that it was a "highly unusual circumstance".

Wilharm told CNN that her family was under no illusions about her grandfather's condition.

"This guy can not breathe, and he's got this robot trying to talk to him", she said. She said she and her family hope no one else receives the same treatment.

"The evening video tele-visit was a follow-up to earlier physician visits", Gaskill-Hames said in a written response.

She continued that the technology allows a small hospital to "have additional specialists" assist with patient care around the clock.

She added: "That said, we don't support or encourage the use of technology to replace the personal interactions between our patients and their care teams - we understand how important this is for all concerned, and regret that we fell short of the family's expectations".

"It does not, and did not, replace ongoing in-person evaluations and conversations with a patient and family members".

Wilharm said the in-person doctor was "very sweet" and held her grandfather's hand as she spoke with him about hospice care and his options.

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