Published: Thu, January 03, 2019
Business | By Eloise Houston

Cathay Pacific to honour cheap business-class tickets sold in error

Cathay Pacific to honour cheap business-class tickets sold in error

Asia's biggest global carrier Cathay Pacific has confirmed it will honour business-class tickets it mistakenly sold at economy prices earlier this week.

Pricing errors could be covered under contract law in Hong Kong, leaving the sale of the tickets voidable at the behest of the seller. "Hope this will make your 2019 "special" too!", the airline said on its Twitter account.

Cathay Pacific accidentally sold first and business-class tickets for a fraction of their normal prices.

A business-class return ticket to NY from Vietnam's Da Nang costs around $16 000 for travel in July and September, according Cathay's website Wednesday.

Most of those awake when the glitch hit would have been in Europe and North America, he said.

The carrier has come under mounting criticism after it said in October that about 9.4 million passengers' personal data had been accessed without authorisation, seven months after it became aware of the breach.

"I was betting on the fact they really need the good publicity right now".

And more than 9 million Cathy customers had their personal information stolen when its computers were hacked previous year.

Word spread and many people were able to get themselves first-class and business seats for a steal. "Their response has helped them improve their image".

Cathay Pacific quickly worked to fix the mistake, but for those who were lucky enough to snap the tickets up, the airline went ahead and honoured the deal.

While Cathay didn't immediately say whether it would honour the bookings, the mistake adds to the embarrassments for the Hong Kong carrier, which is struggling to turn its fortunes around while competition intensifies from Chinese and budget airlines.

Cathay Pacific Airways on Wednesday (Jan 2) acknowledged that it had made a mistake after customers managed to buy tickets at huge discounts over the New Year period, but said that it would honour the purchases.

Air Canada is now involved in a class action lawsuit at home for refusing to honour a similar price mistake in 2015.

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