Published: Sat, December 08, 2018
Electronics | By Shannon Stone

Bethesda's support site leaked people's real names and addresses

Bethesda's support site leaked people's real names and addresses

Fallout 76 servers are down tonight for scheduled maintenance.

In response, a Bethesda community manager simply says in a forum thread "Hi guys, we've resolved this issue".

Bethesda soon followed this with a seemingly more-fitting offer: an actual canvas bag, just like the publisher had originally promised. Users requesting the replacement of the nylon bag were asked to submit a ticket to Bethesda support with name, address, phone number and the credit card information they used to purchase the special edition of Fallout 76.

If you submitted a support ticket last night, there's a chance you'd be given full access to other people's tickets. As in, every ticket going through the system. However, the problems extend to support for the game, too.

While I noticed some of the improvements, like fewer issues with building and relocating my camp, I also noticed enemies acting more strangely, and even occasionally getting healed for seemingly no reason.

But those aren't good reasons for players to be patient, so much as evidence for why the game should never have been released in its current state. As for what is included in this update, Bethesda Softworks remains tight-lipped as usual, but something tells us that it is for new Creation Club content. Now there's 8 pages of canvas bag requests, tickets and "fix or refund me" demands. The site was quickly taken down and a fix was issued, but not before a number of users reported gaining access to a distressing amount of personal information. It's not clear whether credit-card data was compromised, although one poster noted that only "card type" - e.g., MasterCard, Visa, American Express and so on - was listed in the visible support tickets. "We plan to notify customers who may have been impacted".

The statement concludes "Bethesda takes the privacy of our customers seriously, and we sincerely apologize for this situation".

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