Published: Thu, December 06, 2018
Electronics | By Shannon Stone

Britain's O2 blames data outage on third-party supplier

Britain's O2 blames data outage on third-party supplier

Thousands of O2 customers in Northern Ireland have been left without data on Thursday morning due to a technical issue.

MOBILE phone users across the Isle of Wight are facing network problems this morning, as 4G and data services on O2 have stopped working.

O2 said its technical teams are working with its supplier's teams to fix the problem.

It also affected services that use O2's network, bringing down digital timetables at London bus stops...

If you spent this morning freaking out you'd used up your data allowance and tried desperately to call O2 to give them a piece of your mind, you're not alone.

In total, around 32 million customers are affected.

Customers can still make calls but cannot use applications that rely on a data connection or browse the internet.

The outage also has serious implications for places that rely upon the O2 network for real-time informational services, as reported by the Independent. Transport for London said: "The company that updates the data to our network of Countdown Systems is now experiencing difficulties in providing this service".

02 has confirmed in a tweet that one of its third-party suppliers has identified a software issue in its system, which appears to be the cause of the fault.

O2 have assured customers that they are working as hard as possible to get the networks up and running as soon as possible.

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