Published: Sat, July 07, 2018
Business | By Eloise Houston

Starbucks fires Philadelphia employee accused of mocking stuttering customer

Starbucks fires Philadelphia employee accused of mocking stuttering customer

Starbucks says a U.S. employee has been fired after reportedly mocking a customer with a stutter.

On Tuesday, Starbucks commented on Lekwijit's post again to say that the employee no longer works at Starbucks.

Sam's friend, Tan Lekwijit, initially posted a complaint to Starbucks' official Facebook page after he learned what happened, but the company allegedly deleted the post.

In addition, when Sam received his coffee, Lekwijit said he and his friend were shocked to see the name on the cup was written "SSSAM".

The customer with the stutter emailed Starbucks and was offered $US5 ($NZ7.37) as an apology, according to the post.

'Clearly, Starbucks missed the point. "It was about how you treat people with speech impairments, not how you write names", he continued.

"Getting this kind of treatment from service employees is unacceptable, whether it is intentional".

"I am writing this not because I want to get anybody into trouble, but because I want to raise awareness among the employees", he added.

It was only after Lekwijit posted a photo of the coffee cup to Starbuck's Facebook page that the company chose to take further action "immediately", he said.

Starbucks sparked fury in April after two African-American men were arrested for not buying drinks while they waited for a friend to arrive for a business meeting. "I sort of got a generic email, and I didn't feel like I was heard", he said. "Not just my friend, but for other people with speech disorders", Lekwijit told the Inquirer "I don't' know if the [bias] training they just had covered people with speech disabilities, but it should". We want our stores to serve as a welcoming place for everyone who visits and want to ensure our partners provide a positive experience.

"Our local leadership has reached out to Sam to better understand what took place and the specifics of his experience and apologize directly". Starbucks says the employee has been fired for the reported incident. The company has said they have fired an employee in Philadelphia after they allegedly made fun of a customer for their speech impediment. We've taken immediate corrective action and apologized to the customer.

Like this: